Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
 
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
 
To start a return, you can contact us at inuofficial20@gmail.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you need a different size or item than was purchased, you must reach out to us within 24 hours of purchase date and time in order for us to make the update to your order. 
 
You can always contact us for any return question at inuofficial20@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
 
Exchanges
In all efforts to remain sustainably conscious and not produce waste, we purchase in smaller quantities, so there's a chance we will not have inventory for an item you wish to exchange to. If this is the case, we will issue a refund. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 3-5 business days for your bank or credit card company to process and post the refund too. 
 
Lost orders or orders still in-transit 
If your order has shipped, but you haven't received it within the quoted shipping timeframe stated at checkout, please allow for 3-5 days after quoted due to COVID-19 delays. Keep in mind that once orders have left our fulfillment center, we have no control over how long it takes for the carrier to deliver to your shipping address. We have the exact same visibility to the shipment status that you do. If it's 5 days after the quoted timeframe, please email us at inuofficial20@gmail.com with your order #.

Tracking information states was package as delivered, but never received
Zeba does not hold nor accept responsibility nor issue refunds or credits for packages that the courier confirms as delivered or items lost, stolen, or stuck in transit. Please contact your local postal service to locate your order.
 
Wrong shipping address entered for orders
If you've placed an order and realized you entered in the incorrect shipping address for your order, please email us at inuofficial20@gmail.com with your order # and correct shipping address within 24 hours from placing order. If your order ships before you realize the incorrect shipping address has been entered, unfortunately, there is nothing we are able to to do intercept your package with the shipping carrier to re-route it to the correct shipping address. Once shipped, we will not be able to refund your order. If your order gets shipped back to us due to incorrect address, we will re-ship it to you.